Returns

At Travel Safe International when you buy your products online over the internet you have 30 days to return your product(s) to us if you wish. Please see all the relevant information below:

How long do I have to return my purchase?
As long as your purchase(s) has not been used and is in original condition with all tags then you have 30 days to return your product to us. It is your responsibility to get the product back to us which means you have to pay for postage if you cannot make it into our store / warehouse to drop it off.

How long will my refund take to be processed?
We will process your refund within 1 business day of receiving the return at our warehouse. Please remember, your financial institution can take a little longer to clear funds into your account. Please note – you will be refunded the same way you paid. i.e. Credit Card means it will be returned to your Credit Card.

Will I have to pay to return my purchase?
You will need to cover postage and handling to get your purchase(s) back to us. 58A Lonsdale Street, Yokine, WA 6060.

Return shipping charges?
The return shipping charges are your responsibility. If the product is faulty in any way then we will pay to have your product returned and exchanged.

What if my purchase is faulty?
We aim to provide our customers with products of the highest standard and quality. If you have received an item with a defect, please contact our Customer Service team, so they can guide you through the returns process and help resolve the problem as quickly as possible. Please note that we’ll need a photo or two showing the defect/fault, which will speed up the returns process for you.

Technical

Where can I get help if I need it?
Please email us at enquiries@travel-safe.com.au or call one of our friendly team on our Australia-wide free call number # 1300 764 011

Im having problems ordering through your website, what can I do?
Please email us at orders@travel-safe.com.au 

I need personal assistance with my order, who can I contact?
Please email us at orders@travel-safe.com.au